Why the U.S. Department of Education and MOHELA need to remember who they work for Every few weeks, I hear another story about someone losing hours or even days trying to reach their student loan servicer. I’ve experienced it myself: endless hold music, dropped calls, wrong information, and no follow-up. It’s not just inconvenient, it’s a failure of civic responsibility. The U.S. Department of Education (ED) and its federal contractors like MOHELA are funded by taxpayers to s